My wife was coming to london and I decided to purchase insurance for her. I went to the website of reliance fill in the relevant details and pushed the button to purchase. Webpage went to ask the payment option of which I chose the netbanking. The money was debited from my account and then instead of policy I was presented with an error page.
These were the ordinary events that takes place in the world of online purchases. Especially when I had purchased the railway tickets this is a very common incident. What follows afterwards was much strange. I make an ISD call to the the company support centre who politely ask me to email and then after a polite response to look into the matter nothing else happens.
So nearly three thousand ruppees are swindled from an unsuspecting customer. This inspires me to dwell more into the business of insurance and the practices followed around it. I shall be reguraly posting on the insurance practices followed in India and the issues around it to make the customer more informed.
